FAQ

1. How long does delivery take?

Hardcopy orders are processed within 1–3 business days, with estimated delivery within 5–8 business days across South Africa. Delivery to outlying areas may take up to 12 business days.

2. How can I track my order?

Once your order has been dispatched, you will receive a tracking number via email, allowing you to monitor your package in real time.

3. How do digital products work?

After completing your purchase, you will receive an email containing a secure download link. Digital products are available immediately and can be accessed on smartphones, tablets, laptops, and desktop computers.

4. Do I need a Kindle or special device to read the e-books?

No. Our e-books can be read on most devices, including smartphones, tablets, laptops, and desktop computers. No special device is required.

5. What payment methods do you accept?

We accept secure payment methods through trusted payment providers to ensure a safe and seamless checkout experience.

6. Can I return my order?

Due to the nature of digital products, e-books and downloadable items are non-refundable. For hardcopy orders, we offer a 7-day return period for eligible items. Products must be returned in their original condition with proof of purchase.

7. What if my order arrives damaged or incorrect?

Please contact us within 48 hours of delivery and include your order number along with photographs of the issue so that we may assist you promptly.

8. How do I contact support?

You can reach our support team at:

Email: studiopoiseofficial@gmail.com

We aim to respond to all enquiries within 24–48 business hours.

9. Are your products suitable for beginners?

Yes. Our books, devotionals, journals, and planners are thoughtfully designed for women at every stage of their faith journey, whether you are just beginning or have been walking with Christ for many years.

10. Can I change my shipping address after ordering?

If your order has not yet been processed, please contact us as soon as possible and we will do our best to accommodate your request.

11. What is Studio Poise?

Studio Poise is a Christian lifestyle brand dedicated to providing faith-based books, devotionals, journals, and planners that encourage women to grow in their relationship with God and cultivate intentional, Christ-centered lives.

12. Are your products available in English and Afrikaans?

Yes. Selected books and resources are available in both English and Afrikaans. Language options can be selected on the product page before checkout.