Delivery Policy

At Studio Poise, we are committed to providing a reliable and transparent delivery experience for every order. 

Order Processing Time

All orders are processed within 1–3 business days.

Orders are not processed, shipped, or delivered on weekends or public holidays. During periods of high demand, processing times may be slightly extended. We appreciate your patience and understanding.

Delivery Timeframes (South Africa)

Standard Delivery

5–8 business days

Please note that deliveries to remote or outlying areas may take up to 12 business days.

We work with trusted courier partners to ensure your order is delivered securely and in a timely manner.

Digital Products

E-books and digital downloads are delivered electronically. Upon successful payment, you will receive an email containing your download link, allowing you to access your purchase immediately.

Order Updates

Once your order has been dispatched, you will receive an email confirming that your package is on its way.

Please allow 24–48 hours for shipping updates to become available after dispatch.

Shipping Fees

Shipping charges, where applicable, are calculated at checkout.

From time to time, we may offer promotional free shipping on selected products or orders.

Delivery Delays

While we make every effort to meet the estimated delivery timeframes, unforeseen delays may occasionally occur due to:

  • Courier-related issues
  • High order volumes
  • Public holidays
  • Adverse weather conditions
  • Deliveries to remote or outlying areas

We appreciate your patience should such circumstances arise.

Incorrect Delivery Information

Please ensure that all delivery details provided at checkout are accurate and complete.

Studio Poise cannot be held responsible for delays or unsuccessful deliveries resulting from incorrect or incomplete address information supplied by the customer.

Lost or Damaged Orders

If your order arrives damaged, incorrect, or does not arrive within the expected delivery period, please contact our support team as soon as possible.

Email: studiopoiseofficial@gmail.com

Please include your order number and any relevant photographs so that we may investigate and resolve the matter promptly.

Our Commitment

At Studio Poise, we are dedicated to delivering not only quality products, but also exceptional service. From the moment you place your order to the day it arrives at your doorstep, we are committed to making your shopping experience simple, reliable, and worry-free.